Frequently asked questions

Will Saber Feedback work on areas of a site where users need to be logged in?

Yes. Saber Feedback will work fine on pages and websites where the user needs to log in for access.

The only time when it may not work properly is if your site uses HTTP basic access authentication which also restricts access to images and CSS files.

How do I prefill the email address?

Use our API method set-option to set the “feedback_values” property:'set_option', 'feedback_values', {
'Email': '[email protected]'

Here’s a complete example of the Saber Feedback snippet, with email prefilled:

<!-- Saber Feedback button -->
<script type="text/javascript">
    (function () {
        window.Saber = {
            apiKey: '[YOUR API KEY HERE]',
        var e = document.createElement("script");
        e.setAttribute("type", "text/javascript");
        e.setAttribute("src", "");
        document.getElementsByTagName("head")[0].appendChild(e);'set_option', 'feedback_values', {
            'Email': '[email protected]'
<!-- End of Saber Feedback button -->

Which browsers does Saber Feedback support?

Saber Feedback works on many combinations of browsers and operating systems.

Supported browsers include:

  • Chrome
  • Safari
  • Firefox
  • Internet Explorer 11
  • Edge

Supported operating systems include:

  • Windows
  • macOS
  • Linux
  • Android
  • iPhone and iPad

Saber Feedback does NOT support the following:

  • Internet Explorer 10 and older
  • Users who have JavaScript disabled

Can I just use Saber Feedback for internal bug tracking before releases?

You can absolutely just use Saber Feedback internally, and many of our customers do exactly this.

How you achieve this depends on your setup.

If you have an internal testing site you can add the Saber Feedback snippet to that site.

If you want Saber Feedback on your live site but only shown to your team members, then your developers will need to add some conditional logic that ensures the Saber Feedback snippet is included only for specific users.

Does Saber Feedback use SSL (HTTPS)?

Yes, Saber Feedback supports HTTPS.

In fact, Saber Feedback’s widget and website exclusively use HTTPS.