Frequently Asked Questions

Which browsers does Saber support

Saber has been built to work in many different browser / operating system combinations. In fact it’s easier just to list what isn’t supported.

Saber does not support the following:

  • Internet Explorer 9 and older
  • Users who have JavaScript disabled
  • Lynx and other text browsers

Can Saber be used over SSL (https)?

Yes it can! By default Saber will load over the SSL if your site is loaded over SSL. You can also choose to always or never load Saber over SSL, although I wouldn’t recommend choosing to never load Saber over SSL, unless you have a very good reason for doing so.


Will Saber work on areas of a site where users need to be logged in?

Yes Saber will work fine on pages and websites where the user needs to log in for access.

The only time when it may not work properly is if your site uses HTTP basic access authentication which also restricts access to images and CSS files. Please see the next question to see how to overcome this problem.


I've installed Saber but the screenshots aren't correct

There are a couple of common and easily fixable scenarios that can cause Saber’s screenshots to render incorrectly.

To find out how to fix these issues, please consult the Saber Documentation

If you can’t find the solution to your problem in the documentation, please get in touch.


Can I just use Saber for internal bug tracking before releases?

You can absolutely just use Saber internally, how you achieve this depends on your setup. Eg: If you have an internal testing site you can just add the Saber embed code to that site. However if you want Saber on your live site but only shown to you team members you’ll need some kind of conditional logic that would only include the Saber embed code for specific users.

If you need any help setting this up, please get in touch.


Can I pay by invoice?

Yes, please get in touch to discuss this.


My question isn't here

Please email your question to info@saberfeedback.com or use the contact form if you have any other questions.


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