06 Aug 2018
In October 2016, Apple launched their new MacBook Pro lineup, which included the controversial Touch Bar, and new “butterfly” keyboard design. It wasn’t long before people started having issues with the new keyboards, to the extent that Apple recently issued a recall. I’m one of the many who was afflicted by keyboard issues, and this is my frankly ridiculous tale of getting it fixed.
01 May 2018
April was a strange one - it felt to me like a good month, but in terms of revenue growth, it was actually rather mediocre. Especially when compared to April last year. I suspect the reason is that I gained two new middle plan customers near the beginning of the month, which set the optimistic tone. So losing one bottom plan subscriber later in the month didn’t come as such a blow.
24 Apr 2018
User feedback is one of the best ways to gauge how your customers feel, and improve your website or application. This is why website feedback tools have become so popular, as they provide a simple and consistent interface through which your users can provide feedback directly on your website.
04 Apr 2018
It’s quiet, too quiet. Seriously, March was one of the most uneventful months in BugMuncher’s history. One new paying customer, one cancellation, and one downgrade. It’s particularly frustrating as like last month, I really feel like I’ve been putting the time and effort in, but stagnation still reigns:
28 Mar 2018
One of the hardest parts of running a website feedback tool that provides screenshots is keeping up to date with the latest advancements in web development, else when new technologies gain mainstream use they can stop the screenshots from rendering correctly.
15 Mar 2018
The thing about user experience (more commonly known as UX) is that you don’t have to be an expert to recognise bad UX. If something doesn’t work, is confusing, or frustrating, then it’s simply no good.
07 Feb 2018
Around two years ago I started doing something a little unorthodox - I started recommending my competitors to any customer that lets their free trial expire without converting to a paid account. I wrote a blog post about it at the time, which you can read here - Why I Tell My Users To Try My Competitors.