Articles covering a range of subjects including LMS software, e-Learning guides & techniques, and an in-depth look at the trials and tribulations of running a small, self-funded software as a service business.
24 Apr 2018
User feedback is one of the best ways to gauge how your customers feel, and improve your website or application. This is why website feedback tools have become so popular, as they provide a simple and consistent interface through which your users can provide feedback directly on your website.
04 Apr 2018
It’s quiet, too quiet. Seriously, March was one of the most uneventful months in BugMuncher’s history. One new paying customer, one cancellation, and one downgrade. It’s particularly frustrating as like last month, I really feel like I’ve been putting the time and effort in, but stagnation still reigns:
28 Mar 2018
One of the hardest parts of running a website feedback tool that provides screenshots is keeping up to date with the latest advancements in web development, else when new technologies gain mainstream use they can stop the screenshots from rendering correctly.
15 Mar 2018
The thing about user experience (more commonly known as UX) is that you don’t have to be an expert to recognise bad UX. If something doesn’t work, is confusing, or frustrating, then it’s simply no good.
07 Feb 2018
Around two years ago I started doing something a little unorthodox - I started recommending my competitors to any customer that lets their free trial expire without converting to a paid account. I wrote a blog post about it at the time, which you can read here - Why I Tell My Users To Try My Competitors.